Frequently Asked Questions

                                     

Can i exchange my items?

Yes! Just email us with your order number and the reason for returning: glamtrophy@hotmail.com

Click here for our return policy.

 

How can i pay my order?

Our customers are able to pay for their order using IDeal, Klarna, PayPal and using major credit card providers such as Visa, Maestro and American Express. 

 

How long does order processing and delivery take?

Once you have placed your order, we will ship it within 1-2 business days. (EXCEPT for pre-orders) The delivery depends on where you're located and the shipping company.

Click here for our delivery times.

 

Where is GLAMTROPHY based?

We are based in The Netherlands and we ship worldwide. 

 

How does the guarantee on the jewelry works?

We offer a life time guarantee on all stainless steel jewelry. The warranty applies to any discolorations and damage cause of delivery. The guarantee does not includes if the jewelry is stolen or lost. We also do not offer warranty on self cause damage like scratches, accidental breakage. 

 

How does the guarantee works on items that are not stainless steel?

Unfortunately we do not offer any type of guarantee on jewelry that are not stainless steel except for damage cause during delivery.

 

 

I can't choose which type of jewelry to order, can you help please?

 

if you wear jewelry almost every day then we recommend our stainless steel collection. You don't have to take it off every time you shower. If you wear jewelry only for occasions, then gold & silver plated are a match for you because they are also a lot cheaper. In the description of the item you will find whether the jewelry is stainless steel or plated.