Frequently Asked Questions

Frequently Asked Questions (FAQ)

Can I exchange or return my items?

Yes, we would love to assist you! If you would like to return or exchange your items, simply send us an email at  glamtrophy@hotmail.com, and we will guide you through the process.

How can I pay for my order?

We offer a wide range of secure payment options to ensure a smooth and safe shopping experience for our customers. 

You can pay with:

• Paypal

• Credit cards (Visa, Maestro, American Express)

• Klarna

• Afterpay and 9 more payment options.

Where is GLAMTROPHY based?

We are based in Europe. While we currently operate online, we are expaning to physical beauty salons and retail locations to offer you an even more personalized experience. 

How does the jewelry warranty work?

We offer a 2-year warranty on all of our stainless steel jewelry. This warranty covers:

• Discoloration due to manufacturing defects

• Damage during shipping

What the warranty does not cover:

• Lost or stolen jewelry

• Scratches, breakage, or damage caused by personal use

Do you have a problem that is covered by our warranty? Please contact us at glamtrophy@hotmail.com with your order details.

Do non-stainless steel jewelry items also have a warranty?

We do not offer a warranty on non-stainless steel jewelry, except in cases of damage that occurred during delivery. If you beliece your item has been damaged in transit. please contact us at glamtrophy@hotmail.com

Which type of jewelry should I choose?

For everyday wear, we highly recommend our stainless steel collection. This material is durable, waterproof, and resistant to tarnishing, so you can confidently wear every day/

Please refer to the product description for detailed information for each item.

Do you have any other questions? Feel free to contact us at glamtrophy@hotmail.com.